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Pick up from hotel on time. Driver excellent. Quality of vehicle excellent. Tour of auschwitz very good although tour guides English not the best and she was very mechanical and lacked emotion. This did not however detract from the overall experience. Salt mines in afternoon excellent. recommend
Trip was well organised and time was well maintained.... excellent mini buses and professional guides for all parts of the tour ... highly recommended
Very pleased with this tour. Everything was taken care of for me for the whole day. Driver was excellent, knowledgeable and punctual. Avoided all ques booking in advance too. Those leading the tours were excellent. Strongly recommend this company if you don't have much time in Krakow and would like to see both the camps and the salt mines.
The tour was very well organised,we were picked up right on our pre arranged time and the minibus was very comfortable we were shown a film about Auschwitz on route on arrival we were given headphones so we could hear our guide clearly,the guide was very good and also stayed with us for the Birkenau tour,again the guide was very good and fully explained all about both sites. We then went from there to the salt mines where we stopped for lunch then met at a meeting spot at an agreed time and again met up with a guide who took us around the mine. Both were outstanding and well worth a visit an absolute must see. Thank you Viator.
Great tour combing the top sights outside of Krakow.
PROS: Great driver, informative and professional guides and all spoke quite good English. Hotel pickup.
CONS: Lunch break wasn't until 3:45pm. In Auschwitz there is a large amount of people walking through at the same time and is very crowded. Made for a very long day (9am-8pm tour)
Very very busy at Auschwitz especially at first camp and hard to keep up with guide. Never right beside the part the guide was speaking about.
Salt mines were fantastic but the head sets seemed to cut out if you were not right beside your guide.
The tours were both excellent but there was confusion about where and when the driver should pick us up. The company cancelled the booking by accident because they thought it was a double booking and then when they re-instated it the driver didn't bother to come into the hotel to get us and drove off leaving us waiting. The tour company found a private driver and had to catch us up to the group at Auschwitz and then to make special arrangements to get us around all day which they did well but it was a little stressful. Because the company tried really hard not to disappoint us which we appreciated and to work out the logistics after the original error, I am rating the tour as good. The big problem was caused by the driver who didn't do his job properly not the company and the tours themselves were excellent.
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