Lowest Price Guarantee

We guarantee the lowest price on all 100,000+ experiences we sell. If you find the same product cheaper within three days of booking or while you're in your destination, we'll refund the difference.
It's Easy To Do
Information

Gather your information

Assemble your Viator Booking Number or Itinerary Reference Number and the proof of the lower price you found.
Email

Send it to us

Email priceguarantee@viator.com with the documents, your name, and your home address.
Profile

We'll review

We'll examine your materials and get in touch as soon as we can.
Check

Receive your refund

If everything checks out, we'll refund you the difference between the two prices.

Refund Terms & Conditions

The following conditions apply to all Lowest Price Guarantee refund requests:

  • Viator's Lowest Price Guarantee is available to any customer who makes a qualifying purchase through the Viator.com and Viator mobile web sites. Qualifying purchase must include a minimum purchase of US$20 (or equivalent). Please note that show, concert, and event tickets are not covered by Viator's Lowest Price Guarantee.

  • Viator's Lowest Price Guarantee covers retail and prepaid rates available to the general public. This does not include discounts you may receive (or be eligible for) from third-party organizations such as AAA or AARP, or special offers made as part of a membership programme, corporate discount, daily deal, group or rewards programme.

  • If you find a lower retail or prepaid rate for the same tour or activity, offered on the same date and priced in the same currency as your original purchase, on any other website within 72 hours following your confirmed booking on Viator, we will refund the difference.

  • Upon arrival in your destination, if you find a lower retail price offered by Viator's contracted operator for the same tour or activity, offered on the same date and priced in US, Canadian, or Australian dollars, British pounds, or Euros, Viator will refund the difference.

  • Viator reserves the right to verify details of the lower price where possible. All refund decisions will be made at the sole discretion of Viator.