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  • Address: One Liberty Plaza, New York City, New York, USA
  • Hours: Sun-Thu: 9am-8pm, last entry at 6pm. Fri & Sat: 9am-9pm, with last entry at 7pm
  • Admission: $24

New York City ATTRACTIONS See all

National September 11 Memorial & Museum Tours

The National September 11 Memorial & Museum in New York City stands as a place of remembrance and a somber tribute to those killed in the 9/11 terrorist attacks. Reopened 10 years after the 2001 attacks, the eight-acre (3.2-hectare) plaza—built on the World Trade Center site—features two massive square reflecting pools whose waterfalls cascade down into the footprints of the former Twin Towers. The surrounding plaza is a peaceful and moving green space, while the museum, located beneath the plaza, lends a deeper understanding to the impact of that day. You’ll undoubtedly leave with a heavy heart.
 
The Basics
The outdoor 9/11 Memorial is open daily and does not require tickets or reservations, while museum entry is ticketed and can be purchased up to six months in advance. At the memorial, visitors can walk the perimeter of the pools to read the names of the nearly 3,000 people killed on 9/11 at the World Trade Center, at the Pentagon, and in Shanksville, Pennsylvania, as well as those killed in the 1993 World Trade Center bombing, etched in bronze panels around the pools’ rims. At the museum, there are three sections: before September 11, the day of, and after. Inside the quiet halls, visitors can explore expressive artworks, walk down the very staircase used by workers to escape the buildings on 9/11, hear voicemail messages left by the victims to loved ones, enter a quiet space for reflection, and watch several videos including a time-lapse film of the transformation of the WTC site. Most weekdays, the museum holds live, 30-minute talks featuring survivor stories and personal tales of remembrance.

Things to Know Before You Go
  • Give yourself at least two hours at the memorial and museum to explore and reflect.
  • Hourlong staff-guided tours of the 9/11 Memorial & Museum can be bundled with museum admission. It’s best to arrive at least 15 minutes before your designated tour time.
  • Mobile apps and a museum audio guide can enhance a self-guided experience.
  • Some sections of the museum may not be appropriate for kids under the age of 10.
  • There is a café on the atrium terrace level.
  • The 9/11 Memorial & Museum is fully accessible.
 
How to Get There
As with much of New York City, the best way to get to the 9/11 Memorial & Museum is public transit or a taxi, as parking is extremely limited. The site is accessible by subway (A, C, E, J, R, Z, 1, 2, 3, 4, and 5 trains), bus (M5, M20, and M22), and PATH train. Once you arrive, memorial entrances are at the intersections of Liberty and West streets, and West and Fulton streets. The main museum entrance is at Fulton and Greenwich.
 
When to Get There
The museum is open from 9am to 8pm Sunday through Thursday and 9am to 9pm on Friday and Saturday. Last entry is two hours prior to closing. Weekday mornings and the cold winter months tend to be the least busy times to visit. Early birds will appreciate the early-access museum tour, a behind-the-scenes experience offered several times weekly before official opening hours. If you’re on a budget, the museum opens its doors to the public for free on Tuesdays from 5 to 8pm.
 
Finding a Personal Connection to the 9/11 Memorial & Museum
The National September 11 Memorial & Museum is an emotional experience for most visitors, but especially so for friends and families of victims, and for survivors of that day. Those with a personal connection to someone lost in the attacks can visit the 9/11 Memorial & Museum website and, on the Find a Name page, type in a name, flight number, or affiliation to learn where an individual’s name is etched around the north or south pool.

Tours & Tickets

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9/11 Memorial Museum Admission, New York City, null
TVRM_SORTED : true ESSENTIAL : 1 ADMISSION : 1

9/11 Memorial Museum Admission

5 star rating: Highly Recommended 578 Reviews

The 9/11 Memorial Museum in Lower Manhattan preserves the history of the attacks on the World Trade Center, and documents the significance of those events ...  Read more

Location: New York City, New York
Duration: Timed entry; flexible length of stay

From USD $26.00
All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One World Observatory, New ... 
TVRM_SORTED : true ESSENTIAL : 1 ADMISSION : 3

All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One World Observatory

5 star rating: Highly Recommended 448 Reviews

This full experience of September 11th sites in Manhattan includes a 1.5-hour guided walking tour of Ground Zero and the 9/11 Memorial, plus entry to the 9/11 ...  Read more

Location: New York, New York
Duration: 5 hours (approx.)

From USD $109.00
Statue of Liberty and 9/11 Memorial with World Trade Center Area Walking Tour, New York City, City ... 
TVRM_SORTED : true ESSENTIAL : 1 ADMISSION : 3

Statue of Liberty and 9/11 Memorial with World Trade Center Area Walking Tour

5 star rating: Highly Recommended 47 Reviews

Visit Lower Manhattan and all of its many popular points of interest — plus a trip to the iconic Statue of Liberty — on this guided, full-day sightseeing tour. ...  Read more

Location: New York, New York
Duration: 8 hours 30 minutes (approx.)

From USD $69.00
9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum, New York City, Historical & ... 
TVRM_SORTED : true ESSENTIAL : 1 ADMISSION : 3

9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum

4.5 star rating: Recommended 17 Reviews

Each guest gets their own personal headset to hear the guide speaking live during this in-depth and insightful walking tour of the World Trade Center area. ...  Read more

Location: New York, New York
Duration: 4 hours (approx.)

From USD $19.00
Statue of Liberty and Ellis Island Tour Including Pedestal Access, Lower Manhattan Sightseeing and ... 
TVRM_SORTED : true ESSENTIAL : 1 ADMISSION : 4

Statue of Liberty and Ellis Island Tour Including Pedestal Access, Lower Manhattan Sightseeing and 9/11 Museum Entry

5 star rating: Highly Recommended 57 Reviews

Get the most out of your time in the Big Apple with a full-day tour that combines three prominent sites of Lower Manhattan and New York Harbor: the Statue of ...  Read more

Location: New York City, New York
Duration: 8 hrs 30 min

From USD $115.00
Small-Group Guided 9/11 Memorial Tour with Museum Tickets, New York City, Full-day Tours
TVRM_SORTED : true ESSENTIAL : 1 ADMISSION : 4

Small-Group Guided 9/11 Memorial Tour with Museum Tickets

4.5 star rating: Recommended 30 Reviews

Visit the 9/11 Memorial on a 2-hour guided tour to learn about the tragic events of September 11, 2001 and see how New York has recovered and rebuilt. See the ...  Read more

Location: New York, New York
Duration: 2 hours (approx.)

From USD $69.00
9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum Upgrade, New York City, City ... 
TVRM_SORTED : true ESSENTIAL : 1 ADMISSION : 5

9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum Upgrade

5 star rating: Highly Recommended 1208 Reviews

Gain a deeper understanding of the events surrounding the attacks on the World Trade Center on September 11, 2001, and the acts of heroism that rallied a ...  Read more

Location: New York City, New York
Duration: 1.5 hours for the tour; allow 2-4 hours for the 9/11 Museum if option is selected

From USD $35.00
Viator Exclusive: Statue of Liberty Monument Access and 9/11 Memorial, New York City, Walking Tours
TVRM_SORTED : true ESSENTIAL : 1 ADMISSION : 5

Viator Exclusive: Statue of Liberty Monument Access and 9/11 Memorial

5 star rating: Highly Recommended 1021 Reviews

Enjoy an in-depth experience of two top New York City attractions with this special-access tour, a Viator Exclusive available nowhere else. Learn about the ...  Read more

Location: New York City, New York
Duration: 4 hours 30 minutes (approx.)

From USD $59.00
9/11 Memorial and Ground Zero Walking Tour with Optional One World Observatory Entrance, New York ... 
TVRM_SORTED : true ESSENTIAL : 1 ADMISSION : 5

9/11 Memorial and Ground Zero Walking Tour with Optional One World Observatory Entrance

4.5 star rating: Recommended 75 Reviews

Take a 1.5-hour walking tour of Ground Zero and the National September 11 Memorial, and gain insight into the September 11 attacks on the World Trade Center. A ...  Read more

Location: New York City, New York
Duration: 1.5 hours for the tour; allow 1-2 hours for One World Observatory, if selected

From USD $35.00
Private Downtown All Access One World Observatory 9/11 Memorial Statue of Liberty and Ellis Island, ... 
TVRM_SORTED : true ESSENTIAL : 1 ADMISSION : 5

Private Downtown All Access One World Observatory 9/11 Memorial Statue of Liberty and Ellis Island

5 star rating: Highly Recommended 8 Reviews

Explore more than 400 years of New York City history in just five hours on this private walking tour. Follow in the footsteps of Manhattan’s most famous ...  Read more

Location: New York, New York
Duration: 5 to 6 hrs

From USD $225.00

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